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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Task Management System and Incident Management


The Task Management System (TMS) module provides the ability to track specific tasks that are required to resolve an incident.


The integration with TMS provides the ability to use task templates and to define ad hoc tasks. Tasks are defined in TMS task forms.

 

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Remedy Service Desk 20.02