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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

BMC Service Request Management and Incident Management

The Incident Management application integrates withBMC Service Request Management. For information about this integration,Creating requests from fulfillment applications.

When BMC Service Request Management is installed, the Request Entry console replaces the Requester Console. See Configuring-incident-rules for information about configuring Incident Management to generate a service request every time that an incident request is created.

Users can view service request details from the Request Entry console in BMC Service Request Management. You can also view service request details from the Incident Management Console by choosing Functions > View REQ<number>. For more information, seeViewing details of requests in fulfillment applications.

 

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Remedy Service Desk 20.02