This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Incident management use cases

There are some common incident management use cases that you typically encounter as IT support staff. The Calbro Services user personas help to illustrate the use cases and ITIL best practices workflow, however, the use cases do not necessarily make reference to specific Calbro Service sample data.

The following use cases are provided:

 

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