Best practices for Remedy Service Desk

We recommend that you review best practices for the Remedy Service Desk product prior to implementing a product or a feature.

Category	References
Getting started	Best practices for Remedy Service Desk Incident Management
Planning	Incident Management permissions Problem Management permissions
Using	Completing an incident request Creating a solution database entry from an incident Creating an Incident request record by using a template Knowledge Management recommendations for support staff
Administering	Creating a business service Creating a computer system CI

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