HelpDesk_Query_Service and HelpDesk_QueryList_Service functions
The following table lists the input values:
Web service field | Field value | Notes |
|---|---|---|
Incident_Number |
| This is used only by the HelpDesk_Query_Service operation. |
Qualification | AR System qualification | This is used only by the HelpDesk_QueryList_ Service and HelpDesk_GetWorkInfoList operation. For more information, see Obtaining entry details with the Get operation type. |
The following table lists the output values:
Web service field | Notes |
|---|---|
Incident_Number | Returned only in the HelpDesk_QueryList_Service |
Status |
|
Status_Reason |
|
Summary |
|
Notes |
|
Service_Type |
|
Reported_Source |
|
Impact |
|
Urgency |
|
Priority |
|
Priority_Weight |
|
First_Name |
|
Contact_Company |
|
Last_Name |
|
Middle_Initial |
|
VIP |
|
Contact_Sensitivity |
|
Phone_Number |
|
Internet_Email |
|
Company |
|
Organization |
|
Department |
|
Site |
|
Country |
|
Region |
|
City |
|
Site Group |
|
Assigned_Support_Company |
|
Assigned_Support_Organization |
|
Assigned_Support_Shift_Name |
|
Assigned_Group |
|
Assignee |
|
Product_Categorization_Tier_1 |
|
Product_Categorization_Tier_2 |
|
Product_Categorization_Tier_3 |
|
Product_Name |
|
Product_Model_Version |
|
Manufacturer |
|
Categorization_Tier_1 |
|
Categorization_Tier_2 |
|
Categorization_Tier_3 |
|
Closure_Product_Category_Tier1 |
|
Closure_Product_Category_Tier2 |
|
Closure_Product_Category_Tier3 |
|
Closure_Product_Name |
|
Closure_Product_Model_Version |
|
Closure _Manufacturer |
|
Resolution |
|
Resolution_Category |
|
Resolution_Category_Tier_2 |
|
Resolution_Category_Tier_3 |
|
Closed_Date |
|
Estimated_Resolution_Date |
|
Reported_Date |
|
Required_Resolution_DateTime |
|
Submit_Date |
|
ServiceCI | For more information about this element, see Associating-entries-with-configuration-items. |
ServiceCI_ReconID | For more information about this element, see Associating-entries-with-configuration-items. |
HPD_CI |
|
HPD_CI_ReconID |
|
HPD_CI_FormName |
|
z1D_CI_FormName |
|