HelpDesk_GetWorkInfoList function
The HelpDesk_GetWorkInfoList function enables you to retrieve a list of work info records for a list of incidents.
The following table lists the input values:
Web service field | Field value | Notes |
|---|---|---|
Incident_Number |
| This is used only by the HelpDesk_Query_Service operation. |
Qualification | AR System qualification | This is used only by the HelpDesk_QueryList_ Service operation. |
The following table lists the output values:
Web service field | Notes |
|---|---|
Incident_Number | Incident number that the work info belongs to |
WorkInfoCommSource |
|
WorkInfoInstanceID |
|
WorkInfoNotes |
|
WorkInfoStatus |
|
WorkInfoSubmitDate |
|
WorkInfoSummary |
|
WorkInfoType |
|
WorkInfoAttachment1Data | Attachment Information |
WorkInfoAttachment1Name |
|
WorkInfoAttachmetn1OrigSize |
|
WorkInfoAttachment2Data |
|
WorkInfoAttachment2Name |
|
WorkInfoAttachmetn2OrigSize |
|
WorkInfoAttachment3Data |
|
WorkInfoAttachment3Name |
|
WorkInfoAttachmetn3OrigSize |