Incident Management integrations

You use the interface forms in Incident Management to:

• Create or modify an incident
• Query an incident or a list of incidents

When creating an incident, if necessary, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification.

• Service Interface form
  The following web service functions are available for Incident Management. 

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  • The Create_Incident function creates an incident using the HPD:ServiceInterface web service.
  • The Add_WorkInfo function adds the work information using the HPD:ServiceInterface web service.
• Interface Create form
  • The HelpDesk_Submit_Service function creates and submits incident tickets with work information and CI associations.
• Interface form
  • The HelpDesk_Modify_Service function modifies incident tickets with work information.
  • The HelpDesk_Query_Service and HelpDesk_QueryList_Service functions allow searches for specific incident tickets (using the query service) or a set of incident tickets (using the query list service).
  • The HelpDesk_GetWorkInfoList function retrieves a list of work info records for a list of incidents.
• Relationship Interface form
  • The GetListOfRelatedIncidents function retrieves a list of related incidents.