This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Viewing your profile

You can view and modify your personal profile. When you click My Profile, the People (Search) form appears. In this form, you can:

  • Update company information such as organization, business, and home address, and so on
  • View permissions

See Configuring-people-information for information about the People form.

To modify your profile

  1. From the Incident Management or Problem Management console Navigation pane, choose Functions > My Profile.
  2. On the People form, update the information at the top of the form, or click the tab corresponding to the area in which you want to change the profile information.
  3. Make your changes by selecting from the various lists that are available.
  4. When you finish making the changes, click Save.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*