Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This site will undergo a brief period of maintenance on Friday, 18 December at 12:30 AM Central/12:00 PM IST. During a 30 minute window, site availability may be intermittent.
Information
This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.
Configuring the Overview console to display tasks
You can configure the Overview console to display tasks, as by default this console does not display tasks.
To configure the Overview console to display tasks
From the Applications area of the IT Home Page, select Foundation Elements > Overview console.
From the Navigation pane of the Overview console, select Functions > Application Preferences.
In the Application Preferences dialog box, click the Task Management tab.
From the Show Task menu, select Yes and then click Save. From the Show Task menu, if you click No and then click Save, no tasks will be displayed in the Overview console going forward.
You need to perform this procedure only once, as the Overview console remembers this setting between sessions. In the Overview console, you can only view tasks which are either submitted by you, assigned to you, assigned to your selected groups, or assigned to all your groups.
