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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Working with scripts

As an administrator, you can create Initiator and Assignment scripts and then use mappings to search for scripts within a  Remedy ITSM form (for example, the Incident form).

In Incident Management module of Remedy Service Desk, a script provides a detailed set of questions for the service desk analyst to use when resolving or assigning an incident.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Service Desk 20.02