Configuring settings for managing security incidents
As an administrator, you must configure settings to manage security incidents in the Incident Management Console.
Related topics
Before you begin
As a Remedy IT Service Management administrator, you must install BMC Helix Multi-Cloud Service Management 20.02 and integrate it with Remedy IT Service Management.
Settings for security incidents
Configure the following settings to manage security incidents in the Incident Management Console:
Action | Configuration setting |
|---|---|
To display the Security Incident option in the Incident Type menu | You do not have to perform any configuration settings. This option is available by default. |
To filter the security incidents | You can filter the security incidents by using the Security Incident option in the Incident Type drop-down menu. This option is available on the Incident Basics and Assignment tab when you click More Filters to display a More Filter Criteria pop-up window. For more information, see Functional-areas-of-the-Incident-Management-console. |
To auto assign security incidents | For the assignment feature to work, the administrator must configure and enable the auto assignment functionality. For more information, see Creating assignments. |
To display matching categories | For the following options to display matching categories, you must modify them by selecting the Security Incident option under Application Modules > Service Support Modules > Incident Management.
For more information, see: |