This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.
This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.
Configuring Incident Management
As an administrator, you can configure Incident Management to suit your organization's business needs.