This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Working with the KCS template

The KCS template is a special template, which is provided out-of-the-box for Knowledge-Centered Support (KCS) support in BMC Knowledge Management. It is a ready-to-use template that is structured according to a sample template defined by the KCS framework. However, you can use any knowledge template to perform the KCS-defined knowledge management functions.

You can work with the KCS template in the following ways:

 

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