BMC Knowledge Management predefined reports

Predefined Web reports enable you to create formatted reports. You can manage the scope of a predefined report using qualifications. You can also generate reports with your own qualifications, advanced qualifications, and saved qualifications. Results are returned in the form of a list or both list and chart. Reports can contain links that allow you to drill down from the report to view the data upon which the report is based, or to open the article. For more information, see Working with reports.

You can save reports in several standard formats, including Adobe PDF and Postscript, and Microsoft Word, Excel, and PowerPoint formats.

The following table lists the predefined reports that are installed with BMC Knowledge Management, and the recommended best practices for using them.

Use the following procedure to generate a report for BMC Knowledge Management in the Reporting Console.

To generate a report

1. Open BMC Knowledge Management and access the Reporting Console using one of the following options:
   • In the Knowledge Management Console, click Functions > Reports.
   • Open an article and click Consoles > Reports.
2. Verify that the All Reports parameter is selected in the Show field.
3. Select a report for generation using one of the following option:
   • In the Category field, select Knowledge Management, one of the following options, and the name of the report:
     • All Knowledge—Article History, Articles Assignments, Articles with Update Requests, or No Search Results
     • Open Knowledge—Article Usage, Articles up for Review, or Feedback
4. From the Reporting Console , select a report name whose form name begins with the RKM: prefix.
5. (optional) By default, when you run a report, a built-in query is used to select the records included in the report. To change the report results, follow these steps:
   1. To override the built-in query to widen or change the report results, select Override.
   2. To add a qualification that narrows the report results, click Show Additional Filter.
      Along with a list of available fields, two sections are displayed— the simple query builder and the advanced query builder. You use the simple query builder to quickly construct a simple query. Alternatively, advanced users can use the advanced query builder to build the query by using BMC Remedy AR System query syntax. For additional information about the BMC Remedy AR System Report Console, seeReporting on Remedy application activity.
6. Click Run.

7. Enter any requested parameters, and click OK.

   Note

   BMC Knowledge Management reports are the only reports that filter results using the Company parameter. However, this parameter is not displayed in the generated report.