This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Using watch lists

The Watch List feature enables you to maintain a dynamic list of articles that are monitored for changes. When a change is made to a watched article, you receive a notification about the change. E-mail engine settings define when and how notifications of changes to articles are sent to you.

Related topics

Using


You can add any article displayed in the KM Console to your watch list, even if an article is reassigned to a group to which you do not belong. Articles remain on the watch list until you remove them.

Watch list rules enable you to define rules at the categorization level, so that you receive notifications about changes that are made to any knowledge articles that match the definitions.

This section provides the following topics:

 

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