This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Using search results

After you perform a search, you can click a result to open it in the Display view, which displays the result in read-only mode. You can perform the following tasks, according to your permissions:

Related topics

Using
Understanding-search-results

  • Click Use if the information is useful to you.
    Selecting this option creates a relationship if the article is opened from an Incident, Problem, or Known error record. The relevancy of the article is updated, and the article is visible in the Relationships tab of the Incident, Problem or Known error record.
  • Click Advanced View to open the article.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*