This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Managing update requests

The Update Requests feature enables Support staff to leave comments for articles that they are permitted to view and to describe the changes they would like to see. The person that is assigned to an article receives this update request through the KM Console and is responsible for handling it.

The assignee and all members of the assignee's Support Group can open the article that needs to be modified. All users can add comments about the article, but only the assignee and Knowledge Admin users can change the update request status.

Related topics

Using


Internal users, such as Knowledge Admin, Knowledge User, Knowledge Submitter, and Knowledge Viewer users, can create and view update requests for the current article in the Update Requests table from either the KM Console or from the Update Requests tab in the knowledge article.

This section provides the following topics:

 

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