This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Viewing a knowledge article's history

BMC Knowledge Management records the lifecycle history of articles. The recorded data is used by the reporting component to create historical and statistical reports. Whenever a change is detected during the article's lifecycle, a record is written to the article history form. 

Related topics

Using
Creating-and-publishing-knowledge-articles

Article history is written for the following events:

  • Article creation
  • Status change
  • Assignment change
  • Update

For the status and assignee change events, an appropriate history record is created in addition to the Save event record. For each history record, the following information is shown:

  • Changed By
  • Time
  • Event

For change events, the From and To values of the changed information are also shown.

To view history for an article

  1. Open an article.
  2. Click the Details tab.
  3. In the Navigation Panel, select Functions > History

 

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