This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Managing additional categorization

You can configure additional categories for knowledge articles by clicking Functions > Additional Categories in the Navigation pane.

Related topics

Using
Creating-and-publishing-knowledge-articles
Managing-knowledge-article-metadata

To create additional categories

  1. Open the knowledge article for which you want to create additional categories.
  2. In the Navigation pane, click Functions > Additional Categories.
  3. Select the value of the desired category field, and click the Add XYZ button to save it. For example, to add an additional organization, select the desired name from the drop-down menu, and click Add Organization. The newly added organization will appear in the list next to the Organization field.
  4. Repeat step 3 for each new category value that you want to add.
  5. Click Close.

To delete additional categories

  1. Open the knowledge article whose additional category you want to delete.
  2. In the Navigation pane, click Functions > Additional Categories.
  3. Select the category value that you want to delete, and click the Delete XYZ button. For example, to delete an additional organization, select the desired organization from the list, and click Delete Organization. The selected organization will be removed from the list next to the Organization field.
  4. Repeat step 3 for each category value that you want to delete.
  5. Click Close.

 

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