This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Categorizing knowledge articles

BMC Knowledge Management enables you to define up to three hierarchical levels of operational and product categories (available values depend on the value selected for the previous tier), and the Organization, Department, Product Name, Model/Version, and Manufacturer information, in a knowledge article.

This metadata is used to identify the intended audience and purpose of the knowledge article, which is important for increasing the relevance of a knowledge search.

Related topics

Using
Creating-and-publishing-knowledge-articles
Managing-knowledge-article-metadata

To specify the three tiers of operations and product categories in a knowledge article

  1. Click the Details tab, and click the Categorization sub-tab.
  2. Add or modify the field values. Available values depend on the value that you select for the previous tier.
  3. Click Save.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*