This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Managing knowledge article metadata

This section includes information that is necessary to manage the visibility and post-publishing lifecycle of a knowledge article. Some of the tasks described in this section take place in the Details tab. For more information about the Details tab, see Knowledge-article-functional-areas.

Related topics

Using
Creating-and-publishing-knowledge-articles


The following topics are provided:

User goal

Reference topic

Understanding visibility groups with examples.

Specifying the three tiers of operations and product categories in knowledge articles.

Adding resolution categories to knowledge articles.

Creating and deleting additional categories.

Creating and removing a relationship with another knowledge article, viewing related articles, and creating a relationship with a BMC Service Desk record.

Viewing the history of knowledge articles.

Setting a review date for knowledge articles.

 

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