This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Editing a knowledge article

You can improve existing articles by updating them with new information. The permissions required to edit knowledge articles are described in Permissions-required-to-perform-actions-in-BMC-Knowledge-Management.

Related topics

Creating an article in the Knowledge Management Console 
Searching-for-knowledge-articles

To edit knowledge articles

  1. In the IT Home page, click Knowledge Management > Knowledge Management Console.
  2. Search for and open the knowledge article that you want to edit.
  3. In the Content tab of the Knowledge article page, update the appropriate information in the free text fields.
  4. In the Details tab, update the appropriate metadata information.
  5. Click Save.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*