The rich text editing toolbar

The editing toolbar appears when you place the cursor is in a rich text field.

(BMC Remedy IT Service Management 9.1.02 and earlier) Editing toolbar

The editing toolbar contains the functionality listed in the following table, depending on your point of access.

Editing toolbar functionality

From BMC Remedy IT Service Management 9.1.03 and later, a new RTF editor is available for formatting the knowledge article text.

Note

The new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. For more information about the new RTF editor, seeOverview of the Rich Text Formatting editor.

This topic describes the functions in the RTF editor.

The following table provides the details of the functions that you can perform in the RTF editor:

List of functions available in RTF editor

Function	Description	Type of editor
	Sets paragraph formatting style. Such as, headings, address.	Pop-up editor
	Selects the font type and point size from the list.	Inline editor and Pop-up editor
	Selects the text color and text background from the list.	Inline editor and Pop-up editor
	Makes the selected text bold, italicized, underlined, or strikethrough.	Inline editor and Pop-up editor
	Makes the selected text subscript, superscript, and clears formatting.	Pop-up editor
	Finds and replaces text.	Pop-up editor
	Increases or decreases the selected text's distance from the left margin.	Pop-up editor
	Sets the paragraph so that it aligns evenly on the left, center, right, and justifies the text.	Pop-up editor
	Creates an ordered or an unordered list.	Pop-up editor
	Inserts a link to any URL, to a bookmark or to an email. The unlink icon removes the created link. For more information, see Adding and removing a link.	Pop-up editor
	Creates a bookmark in a document that is referred through a URL. For more information, see Creating a bookmark.	Pop-up editor
	Inserts an image into the RTF field. For more information, see Adding an image.	Pop-up editor
	Inserts a table into the RTF field. For more information, see Adding a table.	Inline editor and Pop-up editor
	Adds an expandable section to provide additional information.	Pop-up editor
	Adds special formatting features, such as a horizontal rule, smiley, and special characters.	Pop-up editor
	(Microsoft Internet Explorer 11 only) Removes, copies, and pastes selected text to and from the clipboard.	Pop-up editor
	Removes the last 30 changes made in the RTF editor or reverses the undo action.	Pop-up editor

Adding and removing links

You can perform following actions with the Link icon.

Action	Procedure	Screenshot
Link to a web page	Click the link icon. In the Link dialog box, select URL from Link Type. In the URL field type the URL of the web page. Click OK.
Link to a Bookmark	Click the link icon. Select Link to bookmark in text from the Link Type in the Link dialog box. Select the existing bookmark name from the By Bookmark Name. Click OK.
Link to an Email message	Click the link icon. In the Link dialog box, select E-mail from the Link Type. Enter details such as, E-mail Address, Message Subject, and Message Body. Click OK.

Click the Unlink icon to remove the links.

Creating a bookmark

Click the bookmark icon to create a bookmark.

Select the text in the pop-up editor for which you want to create a bookmark.
Click the bookmark icon.
In the Bookmark Properties dialog provide a name for the bookmark.
Click OK.

The following screenshot illustrates the bookmarked text displayed in blue color with a blue dashed border.

You can edit the bookmark name and can remove the bookmark by right clicking it. You can also create a link to the bookmark. For more information, see Adding link to a bookmark.

Adding an image

Click the Image icon to add an image to a character field. The image is accessible through a URL.

Specify the URL to access the image.
You can also define alternative text for the image.
(Optional) Set the options for height, width, border, Hspace, Vspace, and alignment.
Click OK.

Note

You can preview the image in the Preview pane before adding it to the field.

Adding a table

You can use the Table icon to insert a table in an RTF field or to modify the properties of a selected table. The Table Properties dialog box allows you to design a table with advanced options.

table properties tab.PNG

In the RTF editor, when you right-click the table, you can perform following operations:

Paste contents in the table.
Insert cells, rows, and columns (before or after).
Merge cells (right or down).
Split cells (horizontal and vertical).
Set cells properties.
Set table properties.
Delete cells, rows, and columns.
Edit and remove division.
Delete the table.

Troubleshooting

In some cases, the resize handle arrow on the bottom of the RTF editor dialog box disappears. Solution: Close and re-open the RTF editor. The resize handle appears.