This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Creating lists

The editing toolbar enables you to create numbered and bulleted lists in your knowledge article. You can also create nested lists by using the Increase Indent and Decrease Indent buttons.

Related topics

Using
Creating-and-publishing-knowledge-articles


To create a numbered list

  1. Click in a rich text field in the knowledge article template.
  2. Select text or press Enter to create new text to include in the numbered list. You can select more than one paragraph.
  3. Click Ordered List to format the paragraph or selected paragraphs with numbers.
  4. Use Decrease Indent and Increase Indent to create sublists.
  5. Click Save.

To create a bulleted list

  1. Click in a rich text field in the knowledge article template.

  2. Select text or press Enter to create new text to include in the bulleted list.

    You can select more than one paragraph to apply the bullets to multiple paragraphs at one time.

  3. Click Unorderered List. to format the paragraph or selected paragraphs with bullets.
  4. Use Decrease Indent and Increase Indent to create sublists.
  5. Click Save.

 

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