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Service Management
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Creating and publishing knowledge articles
Creating a knowledge article
Creating knowledge articles through BMC Service Desk

This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Creating knowledge articles through BMC Service Desk

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

This section includes information about creating knowledge articles through BMC Service Desk.

Related topics

Using
Creating-and-publishing-knowledge-articles

The following topics are provided:

Tags: bmc_service_desk pubme self_service creating_article_in_service_desk service_desk

Last modified by nagambag on 2020/11/17 03:14

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