This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Adding and deleting attachments

You can manage attachments by using the Article Attachments section that is located at the bottom of the Details tab in every knowledge article. You can add up to 25 attachments per knowledge article.

Note

If you are using the RTF editor to add attachments to an article, you can add 30 attachments. For detailed procedure, see The-rich-text-editing-toolbar.

To add an attachment

  1. In the knowledge article, select the Details tab.
  2. Under the Article Attachments section, click Add.
     The Add Attachment dialog box appears.
  3. Click Browse to locate the file to attach, select the file from the file list, and click Open.
  4. Click OK.
     BMC Knowledge Management displays a link in the Article Attachments section.
  5. Click Save.
  6. To open the attached file, double-click it or select it and click Display.

To delete attached files

  1. In the knowledge article, select the Details tab.
  2. Under the Article Attachments section, select the file that you want to delete.
  3. Click Delete.

 

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