This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Creating a knowledge article

This section includes information about authoring knowledge articles directly in the Knowledge Management Console, and through the consoles of integrated BMC Remedy ITSM Suite applications. BMC Knowledge Management currently shares data via integration with the following applications:

  • BMC Service Desk (includes Problem Management and Incident Management)
  • BMC Service Request Management

Related topics

Using
Creating-and-publishing-knowledge-articles

User-permissions


The following topics are provided:

User goal

Reference topic

Understanding the out-of-the-box knowledge article templates.

Creating knowledge articles using the Knowledge Management Console.

Creating knowledge articles using BMC Service Desk.

Understanding the process of creating decision trees.

Formatting knowledge article text using the rich text editing feature.

Managing attachments for knowledge articles.

Inserting hyperlinks to external websites, other knowledge articles, and bookmarks to knowledge articles.

Inserting images into knowledge articles as links or as embedded images.

Creating numbered or bulleted lists.

 

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