This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Changing the status of a knowledge article

To change the status of an article, authorized users (author and reviewers) can select the new status and save the article. You can change an article's status in the following locations:

  • Status transition bar in the header section of the knowledge article
  • Status field on the Details page of the knowledge article

For more information about these locations, see Knowledge-article-functional-areas.

Related topics

Status-groups-and-types



 

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