This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Creating and publishing knowledge articles

This section includes information about the knowledge article lifecycle, spanning from the creation of a new knowledge article to its publication.

Related topics

Using
Using-the-Knowledge-Management-Console


The following topics are provided:

User goal

Reference topic

Understanding the knowledge article functional areas including the Display view and the Advanced view.

Authoring the knowledge articles directly in the Knowledge Management Console and through the consoles of integrated BMC Remedy ITSM Suite applications.

Managing the visibility and post-publishing lifecycle of knowledge articles.

Editing or updating knowledge articles.

Changing the status of knowledge articles.

Assigning knowledge articles automatically or manually.

Initiating and completing knowledge article reviews.

Approving or rejecting knowledge articles.

 

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