This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Status transition workflows

The following table presents the pre-configured default status transition workflows that are available in accordance with user roles and permissions. Status transitions are configurable parameters and you can customize them, as required.

For more information about configuring status transitions, see Adding-status-transitions.

Status transition workflows

Notes

  • When an article is in the Publish Approval or Retire Approval status, you can request a cancellation of the Publish Approval or Retire Approval process. This reverts the article status back to the Draft or Published status. If a draft has a previously published version, only the draft version is retired. If the published version is requested for retired-approval, a message is displayed that states that the draft must be deleted first.
  • When you change the status of an article from In Progress to Cancelled, the article is deleted. You can use this option to delete an article that is created mistakenly and not needed anymore.

Related topic

Submitting-a-cancellation-request

 

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