This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Empty Knowledge form opens after search

If you open a knowledge article from a search results table and the following events happen, it means that the knowledge article was archived:

  • the Knowledge form is empty
  • you receive a message telling you that the knowledge article is not available,

Note

You cannot view archived knowledge articles. See also SW00478160.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*