Troubleshooting
The following topics provide information about troubleshooting issues with BMC Knowledge Management.
- To understand reasons for failed conversions, see Troubleshooting-failed-conversions.
- To troubleshoot why search results are not displayed, see No results when searching FTS or RKM.
- To know how logs can be used to troubleshoot issues, see Working with logs.
- To know why knowledge forms are empty, see Empty knowledge form opens after search.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*