20.02 enhancements
This section contains information about enhancements in version 20.02 of Remedy Knowledge Management.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
For more information, seeRemedy IT Service Management Suite enhancements.
Remedy Knowledge Management enhancements
The following sections provide information about the enhancements in this release of Remedy Knowledge Management.
(Version 19.11 and later) Improved search results for knowledge articles with exact match of search strings
When you search for knowledge articles using Full Text Search (FTS) and Multi-Form Search (MFS), you get improved search results because FTS and MFS support exact matches for quoted strings even if the quoted strings contain ignore words. On the AR System Administration: Server Information form or on the Remedy Management Console: FTS Management form, you can enable the setting that returns accurate search results for quoted strings containing ignore words. Thus, the end users do not experience any inconsistencies in search results and get precise matches instead of getting other related search results.
For more information, see Remedy AR System 19.11 enhancements.
