This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Knowledge life cycle management

The BMC Knowledge Management authoring process allows authorized users to create knowledge articles and manage the knowledge article life cycle within a defined sequence of stages, (for example, In Progress, Draft, SME Review, Optional Review 1, Optional Review 2, Publish Approval, Published, Retire Approval, Retired, Closed Version, Cancelled).

Related topics

Article-life-cycle
End-to-end-process

Status-types

BMC Knowledge Management enables users to define the different life cycle stages and the available list of stages that a knowledge article can switch to from a given stage.

When switching between stages, BMC Knowledge Management routes the article to the next assignee using the BMC Remedy Assignment Engine. This is performed by analyzing pre-defined routing rules that are based on the company that the article belongs to and the article categorization.

Some stages, such as Publish and Retire, may require an approval process. BMC Knowledge Management uses the BMC Remedy Approval Server to define approval workflow for these stages.

 

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