This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Article life cycle

Every article has a life cycle. At the beginning of its life cycle, the article enters the pre-publish review and approval process. If approved, the article is published. Published articles can be reviewed and retired from use, as required. Retired articles continue to reside in the knowledge base, and although they are not visible to end users, knowledge users can search for them. However, you also have the option of making the retired articles non-searchable. For more information, see After-publishing-an-article.

Related topics

End-to-end-process
Knowledge-life-cycle-management

Statuses are used to denote the current phase of an article within the article's life cycle. Each phase determines factors such as:

  • Type of work the article requires
  • User or group to whom the article can be assigned
  • Status transition options for the article
  • User viewing permissions
  • Whether the article is searchable

The following topics are provided:

 

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