Best practices for Remedy Knowledge Management

We recommend that you review best practices for Remedy Knowledge Management prior to implementing a product or a feature.

Category	References
Planning	User permissions
Configuring after installation	Configuring application settings Converting articles for default or modified templates Converting articles for new templates Recommendations for registering knowledge sources Registering BMC Remedy AR System forms Registering file system paths Remote access conversion Updating the migrator.properties file
Using	BMC Knowledge Management predefined reports Creating an article in the Knowledge Management Console Knowledge article functional areas Knowledge management recommendations for support staff Status types
Troubleshooting	Best practices for Remedy Knowledge Management Troubleshooting failed conversions Troubleshooting issues with Full Text Search

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