This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Toggling knowledge source availability

Perform the following steps to toggle the availability of a knowledge source.

The status of availability of a knowledge source also affects the status of indexing. If you disable a knowledge source, indexing is also disabled for that knowledge source.

Related topics

Configuration-tasks-and-reference
Managing knowledge sources


To toggle the availability knowledge source

  1. In the IT Home screen, click Knowledge Management > Knowledge Management Console.
  2. Under Functions, click Manage Knowledge Sources.
  3. In the Manage Knowledge Sources screen, select the source to toggle and click Enable/Disable.
  4. Click OK.

 

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