This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Running the Registration Wizard


When you add or modify a source, the Registration Wizard opens. The following table provides a list of the tasks that are available for managing knowledge sources.


Tasks for managing knowledge sources

Task

Action

Add a knowledge source.

Click Add and follow the instructions for completing the Registration Wizard. For more information, see Registering-new-knowledge-sources.

Modify a registered knowledge source.

Click Modify and make changes in the appropriate panel. For more information, see Modifying-knowledge-sources.

Perform ad hoc indexing .

Click Rebuild Index. For more information, see Indexing-on-demand.

Tasks cannot be simultaneously performed by multiple users on the same source.

You can follow the progress of the registration process in the Status column of the Manage Knowledge Sources page. For more information, see Viewing-registration-and-indexing-statuses. When the status of the registration process is Ready, you can use the knowledge source.

After you add or modify a source, you do not have to wait until the indexing or registration process is complete before you re-run the Registration Wizard.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*