This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Modifying knowledge sources

If registration fails or you want to modify registration settings that are available for modification, for example, the list of file extensions, you can run the Registration Wizard and make the appropriate modifications. Modify functionality is enabled for registered knowledge sources only with the following source statuses: Ready, Failed, Update Failed, and Sync Failed. For more information, see Viewing-registration-and-indexing-statuses. 

Related topics

Configuration-tasks-and-reference
Managing knowledge sources


After you click Modify, the Registration Wizard opens and displays the registration data that was previously entered. BMC Knowledge Management performs a rollback process before the re-registration of a failed source begins.

Clicking Finish in the Registration Wizard resets the status to In Progress. If an error occurs during the rollback process, the status is reset to Failed, and the modification process can begin again.

Knowledge sources cannot be simultaneously updated by different users.

Run the following procedure to modify a knowledge source.

To modify a knowledge source

  1. In the IT Home screen, click Knowledge Management > Knowledge Management Console.
  2. Under Functions, click Manage Knowledge Sources.
  3. In the Manage Knowledge Sources screen, select the source to modify and click Modify.

  4. In the Knowledge Registration Wizard, enter the appropriate information as shown in Using-Registration-Wizard-parameters, and click Next.

    Not all fields are available for modification.

  5. In the Completion screen, click Finish.

 

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