This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

About the Registration Wizard

The Registration Wizard enables you to register new knowledge sources and modify existing ones. When you add or modify a source, the Registration Wizard opens and enables you to select the knowledge source type that you want to register. Sources are used to filter indexed knowledge when searches are performed. For more information, see Performing-advanced-searches.

Related topics

Configuration-tasks-and-reference
Managing knowledge sources


The following source types are available for selection during the registration process:

  • Searchable Item — Provides the option to register BMC Remedy AR System forms as knowledge sources that are searchable only; no metadata or lifecycle is saved or managed.
  • Knowledge Base Item — Provides the option to register external files or BMC Remedy AR System forms. Metadata is saved and managed. Lifecycle management is optional for BMC Remedy AR System Forms.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*