This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Converting XML-based articles from the 7.2 and 7.5 releases

As of the 7.6.03 release of BMC Knowledge Management, knowledge articles are based on BMC Remedy AR System forms. Knowledge articles that were created in BMC Knowledge Management 7.2 and 7.5 releases are based on XML templates and must be converted to the BMC Remedy AR System format to operate properly. 

Related topics

Configuration-tasks-and-reference
Administering


The Article Conversion Tool provides an automatic conversion of the XML-based articles and associations to AR forms. Typically, you run the Article Conversion Tool after upgrading to BMC Knowledge Management 7.6.03 or later.

Important

The Article Conversion Tool does not migrate article relevancy. Relevancy information is reset for all articles after running the conversion.

The following topics are provided:

 

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