This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Enabling email-based approvals

You can use configuration options to enable or disable email-based approvals for companies. Out of the box, email-based approvals for the Global company record are enabled.

Important

When you upgrade, email-based approvals are disabled. You must manually enable email-based approvals after the upgrade.

To enable or disable email-based approvals for a company

  1. On the Custom Configuration tab of the Application Administration Console, choose Foundation > Notification Engine > Approval Email Configuration.
  2. In the Configure Email Based Approval dialog box, select the name from the Company field.
     To enable or disable email based approvals for all companies, select Global from this list.
  3. In the Status field, select the appropriate status.

 

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