This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Configuring approval mappings

Approvers are people with the authority to approve or reject a request. These users are usually members of a Support Group, and are assigned the Knowledge Management Approver role. The approval process automatically routes approval requests to the people you define based on their level in the process.

To create approver mappings

  1. From the IT Home page, choose Application Admin Console > Custom Configuration tab > Knowledge Management > Knowledge Management Approvals Configuration > Approval Mappings.
  2. Enter the required information in the following fields and then click Save.


Related topic

Creating-support-staff-members

 

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