This documentation supports the 20.02 version of Remedy Knowledge Management.To view an earlier version, select the version from the Product version menu.

Configuring Submitter mode


After installation is complete, you must perform the following procedure to enable users to update knowledge articles that they submitted, even if they don't have write permissions.


To configure Submitter mode

  1. In the BMC Remedy AR System Administration Console, go to the System> General > Server Information section
  2. In the Licenses tab, set Submitter Mode to Locked.

 

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