Setting up the framework

Before configuring the application, the application administrator must define users, and assign these users the appropriate permissions and functional roles. The application administrator can also associate them with the appropriate support groups, if necessary. BMC Knowledge Management includes some predefined roles. Additionally, the application administrator must set up permissions for users and groups to ensure that the appropriate people can access the appropriate knowledge and metadata. For more information, see Roles and privileges.

Setting up approvers allows you to have requests for retiring or cancelling articles approved. For more information, see Configuring-approval-mappings.