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Reassigning incidents

This topic describes how reassign incidents to yourself, a support group, or to other people in the BMC Remedy ITSM - Mobility for Service Desk support group.

To reassign an incident

  1. From tile view, tap any incident you want to reassign.
  2. In the details pane, tap the name or support group next to Assignee.
  3. Tap one of the following categories:
    • Assign to Me: If you assign the incident to yourself, you have the option of also assigning it to one of the support groups to which you belong.
    • Support Groups: If you assign the incident to a support group, you can assign the incident to any support group of which you are a member.
    • Assignee: If you assign the incident to someone else, you can assign it to anyone in any of the support groups of which you are a member.
  4. Tap Done.
  5. Tap Submit Changes.

 

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Remedy ITSM - Mobility: Service Desk 7.6.05