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Pending queue

This topic describes the function of the pending queue in the BMC Remedy ITSM - Mobility for Incident Management application.

When you set Airplane Mode to On on your Apple iPad, or if the device cannot get a WiFi or 3G signal, the device is offline and any changes that you make to incidents are saved in the pending queue. These changes are submitted to the BMC Remedy AR System server when the device is online again. In some circumstances, the pending queue contains items when your device is online. For example, if you make a change to an incident and the AR System server, the BMC Remedy ITSM - Mobility server, or your carrier network is connected but not working properly, the pending queue contains items that will be sent when a connection is reestablished. If the device is offline, the Incident Management application tries to send the pending queue items when a network signal returns. If the device is online, and other reasons have prevented the submission of an incident change, the Incident Management application continues trying to submit pending queue items every 15 minutes for a total of four times, and then it stops trying.

  • If your device was offline when you made changes to incidents, and the device is still offline, the hourglass "Offline" icon is displayed in the header bar with a number. That number represents the incidents that you modified while the device was offline.
  • When your device goes back online, after a few moments, the icon disappears, which indicates that the changes that you made to incidents have been submitted to the AR System server.

    offlinemode2.png

 

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