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Viewing incidents

This section provides information about viewing incidents and incident details using the BMC Remedy ITSM - Mobility for Incident Management application.

When you launch the BMC Remedy ITSM - Mobility for Incident Management application, the application displays incidents in tile view as shown in the following figure:

incidenttile.png

The following legend provides information about the icons used in the Incident management mobile application:

Symbol legend

Icon

Description

tileicon.png

Incident tile view is on.

incidents.png

Incidents tile view

back.png

Tap to return to the tile view.

settings.png

The following setting options are available:

  • Change server — Change the BMC Remedy AR System server to which you want to connect.
  • Reset — Reset the local database and log back in.
  • About — Get information about the Incident Management version, built date, and copyright
  • Logout

assignedtome.png

The incident is assigned to you.

assignedtogroup.png

The incident is assigned to a support group that you are a member of, and it is assigned to a person other than you.

new.png

The incident is assigned to a support group, but it is not assigned to an assignee.

targetresolve.png

The incident's target resolve date

assigned.png

The incident is assigned, pending or in progress.

closed.png

The incident status is closed, resolved, or canceled.

servicetarget.png

The incident is within service targets.

servicetargetwarning.png

The incident has a service target warning (some milestones have been missed).

sevicetargetmiss.png

All service targets were missed.

vip.png

The incident was reported by a VIP user.

low.png

The incident priority is low.

medium.png

The incident priority is medium.

high.png

The incident priority is high.

critical.png

The incident priority is critical.

Pending.png

Pending queue

Pendingon.png

Pending queue is on.

Pendunread.png

Queue for unread items.

unreadon.png

The unread items queue is on.

lock.png

Locked. The data is read only.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy ITSM - Mobility: Service Desk 7.6.05