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Troubleshooting connection errors

Use the following steps to troubleshoot why the BMC Remedy ITSM - Mobility server is not connecting to the BMC Remedy AR System server:

  1. Verify that the mobile device is connected to the network.
  2. Verify that the BMC Remedy ITSM - Mobility server is running.
  3. Verify that the BMC Remedy AR System server is running.

  4. Verify that the BMC Remedy AR System server and port settings are correct in the connect.properties file in the following directory:

    <MobilityServerDir>\MobilityServer\WEB-INF\classes


    #-------------------------------------------------------------------------------
    # ARSystem connection settings
    #-------------------------------------------------------------------------------
    connect.arsystem.hostName=107.20.180.4
    connect.arsystem.port=0
    connect.arsystem.password=3ThM0Oo2onoaMf5EGAuuTg%3D%3D

 

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Remedy ITSM - Mobility: Service Desk 7.6.05