Troubleshooting authentication failures
This section provides information about troubleshooting an authentication failure when an incorrect password is entered to connect to BMC Remedy ITSM - Mobility server.
If you entered an incorrect password to connect to the BMC Remedy ITSM - Mobility server, following is what is logged into mobility.log file:
2012-02-21 14:58:19,130 INFO [MobilityServerContextListener] - Decrypting arsystem password , Thread ID = 18
2012-02-21 14:58:19,344 INFO [MobilityServerContextListener] - Connecting to AR Server 10.192.32.56, Thread ID = 18
2012-02-21 14:58:20,186 ERROR [MobilityServerContextListener] - Failed to load AR Meta Data, Thread ID = 18
com.bmc.bsm.mobile.errorhandling.MobilityException: ERROR (623): Authentication failed;
To correct the BMC Remedy ITSM - Mobility server password, please use the following URL:
http://<mobility server name>:<web server port>/MobilityServer/admin/
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